Privacy Policy

This policy explains how CARHE handles information about account holders and people requesting information. Effective September 28, 2026.

Requests for help

When you request information, we store your name, phone number, ZIP code, language, the date and exact text of your contact permission, request status and internal owner. We do not create an account or medical record. Authorized CARHE administrators use these details to handle your request, check availability and respect contact preferences.

Your permission covers calls from Kaysel Network Group LLC about this request, including insurance plans. It does not authorize automated messages or sharing your details with other brokers or agencies. We do not sell these requests. You may withdraw permission during a call or by emailing The support email is temporarily unavailable. Please check this page again.. We then suppress contact and retain the minimum information needed to honor that decision and applicable obligations.

Information we process

We process your name, email address, password hash, account role and status, security-session data, and membership status. If you choose a paid membership, Stripe processes payment information; CARHE does not store your full card number. We also process limited technical information needed to operate and protect the service, such as request identifiers and security logs.

Information you must not provide

CARHE is designed so that plan search criteria stay in your browser memory and is not saved by us. Do not enter beneficiary identifiers, Medicare numbers, Social Security numbers, dates of birth, medical records, or identifiable health information.

Why we use information

We use account information to provide access, secure accounts, communicate about the service, administer memberships, prevent abuse, and meet legal obligations. We do not sell personal information or use it for targeted advertising.

Service providers and retention

We use service providers for hosting, email delivery, storage, and payments, including Stripe where payment is enabled. We retain information only as long as necessary for these purposes, security, legal obligations, and dispute resolution. You can request deletion from your profile; active billing obligations may need to be resolved first.

Your choices and contact

You may access and update your profile, change your password, cancel your membership through the billing portal, or request account deletion. You can request access, correction or deletion of contact-request data, or withdraw permission to call without an account. For privacy questions or requests: The support email is temporarily unavailable. Please check this page again..